Refund Policy

At Slidell Nursery, we take pride in providing healthy, high-quality plants and nursery products. Your satisfaction is important to us, and we stand behind the care we put into every order.

Live Plant Guarantee

Because plants are living products, proper care after delivery is essential. We guarantee that your plants will arrive in healthy condition.

If your plant arrives damaged or in poor condition, please notify us within 48 hours of delivery.

To process your claim, please email us with:

• Your order number

• Clear photos of the plant and packaging

• A brief description of the issue

Once reviewed, we will offer a replacement, store credit, or refund, depending on the situation.

Damaged or Incorrect Orders

If you receive:

• The wrong item

• A missing item

• A product damaged during transit

Please contact us within 48 hours of receiving your order. We will resolve the issue promptly.

Non-Refundable Items

The following items are not eligible for refund:

• Plants damaged due to improper care after delivery

• Items reported after the 48-hour notification window

• Clearance or final-sale items

• Custom or special-order plants

Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled.

To request a cancellation, please contact us immediately.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after confirmation. Processing times may vary depending on your financial institution.

Need Assistance?

If you have questions regarding your order or this policy, please contact us:

Phone: 504-475-8084
Email: info@slidell-nursery.com

We appreciate your trust in Slidell Nursery and look forward to helping your garden grow!